de.licio.us- Do I have to be a registered member to purchase a photograph?
- How do I know that my personal details will be secure?
- Do I have to choose one of the frames offered in the customisation process?
- What do I do if I want to order a print in a different size?
- How do I know the quality of the printing is of a professional standard?
- What do I do if I am not satisfied with my photograph on delivery?
- How do I know the limited edition number is authentic?
- You mention that a personal note about the title will be included with a photograph on delivery. Is it possible to read this note before delivery?
- Will the colours of the photograph look slightly different when I see it printed on paper or canvas?
- Can I add a personal note to the Xemival delivery box if I am buying a gift for somebody else?
- I found a print that I liked in the gallery and saved it my selection folder. When I came back to look the next day it was no longer there. Can I still order it?
- Will my print be signed by the photographer?
- What type of equipment does Joseph Eta use?
- What if I would like to order a private commission?
Do I have to be a registered member to purchase a photograph?
No. You can go ahead and purchase a print immediately. The advantage of registering is that you will be able to browse the galleries and save photographs you like in your personal selection folder. Then you can come back to it a few days later and decide what to purchase. If you are not a member, you will not be able to save any information.
How do I know that my personal details will be secure?
Xemival has a good relationship with BarclayCard Business (of Barclays Bank) and they process all our online payments. The payment process is carried out entirely on the BarclayCard Business website using a 128-bit secure SSL encryption - the same used for Internet banking. At no point during the transaction is your credit/debit card information shared with Xemival. However, Xemival will collect your address, e-mail and contact phone number before you are redirected to the BarclaysCard Business website in order to keep you updated on your order and to ensure your photograph is delivered safely.
Do I have to choose one of the frames offered in the customisation process?
No. We have a dedicated bespoke service that can help you order any required frame. Just contact us for more information.
What do I do if I want to order a print in a different size?
Please contact us. We can help you with any personal request.
How do I know the quality of the printing is of a professional standard?
For our standard service, we use Epson UltraChrome K3 inks on archival medium (Fine Art Museum Baryte Paper or FiberMark Collage Canvas), providing approximately 70 years of archival life - practically a lifetime. For bespoke orders that cannot be fulfilled in-house, printing is carried out in professional digital labs for excellent archival results.
What do I do if I am not satisfied with my photograph on delivery?
If the photograph is damaged on arrival, please send it back to us within 2 weeks of receiving it and we will deliver you a new one. Before purchasing a photograph, please make sure you are happy with the subject and the overall scene.
How do I know the limited edition number is authentic?
Your limited edition print will be signed and numbered by Joseph Eta. When an edition is sold out, that particular photograph will be removed from the online shop and will never be sold again.
You mention that a personal note about the title will be included with a photograph on delivery. Is it possible to read this note before delivery?
The personal story about the image you have chosen to buy will be a surprise for you to read on delivery. We are afraid you will have to wait to see it.
Will the colours of the photograph look slightly different when I see it printed on paper or canvas?
The photographs have been optimised for web display and this greatly reduces the colour range. The colours on screen will also change slightly depending on the configuration of your computer or notebook monitor. Generally the printed images will look richer in colour than the onscreen versions. Please contact us to talk through the different printing options if you have any concerns.
Can I add a personal note to the Xemival delivery box if I am buying a gift for somebody else?
Of course you can. Our policy is to ship the image to you ‘the buyer’ - so before delivering the gift yourself, you can open the package and include a more personal note.
I found a print that I liked in the gallery and saved it my selection folder. When I came back to look the next day it was no longer there. Can I still order it?
The print you liked was the last edition of that series. I’m afraid we have a strict policy about limited editions. Once they have been sold, they are removed from the website and are no longer for sale.
Will my print be signed by the photographer?
Yes. If Joseph Eta is away on a photographic trip, all orders will be halted until he returns to sign them. All trips that last longer than a week will be mentioned explicitly on the news section of the site to warn customers of possible delays.
What type of equipment does Joseph Eta use?
- Cameras: Canon 1Ds Mark III, Canon 5D
- Canon EF 17-40mm/f4.0 L USM
- Canon EF 24-70mm/f2.8 L USM
- Canon EF 70-200mm/f2.8 L IS USM
- Canon EF 180mm/f3.5 L USM Macro
What if I would like to order a private commission?
Joseph Eta can do private commissions. Simply contact us to discuss the details.